How do our Smart Fulfilment Services Operate?

With our smart fulfilment services, Lama Fulfilment takes care of all the heavy lifting. From seamless integration to receiving, storing, picking, packing, and shipping your products, we ensure every step is handled with precision.

Our advanced in-house integration and warehouse stock systems give us full control over the entire fulfilment journey, making it effortless for you and your customers. But, it doesn’t stop there – our 3PL customer service extends to managing returns and providing exceptional after-sales support.

Take a look at the full process below.

Step One: Connect to our Smart Fulfilment System

Integrate

Seamless integration with your marketplaces & webstores
Efficient mapping of product listings to SKUs
Connection to your existing courier accounts and shipping methods
Custom branding on outgoing labels

The process of our smart fulfilment service begins with integration. Firstly, we’ll smoothly integrate your marketplaces and webstores with our platform, mapping the product listings to the SKUs we’ve created for efficient management. We’ll also connect your pre-existing courier accounts and shipping methods, ensuring a smooth fulfilment process. Once complete, to add a personal touch, we can even include your brand logos on outgoing labels, keeping your branding consistent every step of the way.

Step Two: Deliver & Store in our Distribution Centres

Receive

Receive products at our fulfilment warehouse
Verify delivery completeness
Link products to our system
Notify any discrepancies or damage

Next, our smart fulfilment warehouse efficiently receives your products. Our team will verify delivery completeness, complete stock taking, and link each item into our system. If there are any discrepancies or damage, we promptly notify you and your suppliers. Plus, you have full control over how much stock you send, making inventory management simpler and more flexible.

Store

Storage in our environmentally controlled smart fulfilment warehouse
Automatically record product locations with our management system
Supply chain and stock management

We’ll store your products in our environmentally controlled fulfilment warehouse, with our management system automatically recording the exact location of each item. This allows us to quickly and efficiently find products when orders are placed. As part of our comprehensive 3PL services, we also provide seamless supply chain and stock management to keep everything running smoothly.

Step Three: Pick & Pack

Pick

Experienced warehouse team with decades of expertise
Quickly locate & scan product barcodes
Cross-reference to ensure the correct item is picked

Our fully trained warehouse team has decades of experience, ensuring your products are in safe hands. With our efficient smart fulfilment process, we can quickly locate items, scan the barcode, and cross-reference to ensure the correct product is picked for each order.

Pack & Customisation

Finally, our expert team carefully assembles the right packaging, prints labels, and double-checks order items before securely packing your products. In addition, our smart fulfilment services also offer bespoke packaging options with a range of customisation choices, including:

Branded labels
Bespoke packaging
Gift wrapping
Personalised inserts
Your logo on delivery documents

Step Four: Ship Orders & Track Smart Fulfilment Progress

Ship

We offer a wide range of shipping options as part of our smart fulfilment services, including courier services, Amazon Prime as well as bespoke delivery solutions. Learn more about the shipping services we provide here.

Track

With our bespoke operations dashboard you can track your orders at every stage of Lama’s smart fulfilment process including order status, and relevant outbound shipping tracking information.

Reverse Logistics & Customer Services

Our smart fulfilment services go beyond initial smart fulfilment – we’re here for the aftercare too. Managing customer queries and returns can be time-consuming, which is why our team can handle all aspects of after-sales support. From processing returns to providing top-notch 3PL customer service, Lama ensures your customers are well taken care of.

Returns Management

As well as our standard smart fulfilment services, we will manage the entire returns process for you. If the returned items are suitable for resale, we’ll get them ready and return them to your inventory. Alternatively, we can sell them as used on eBay, either via your brand or our own high-performing eBay store. Take a look at the full breakdown of our returns management services below:

Liaising with the end customer
Organising & processing the return
Sorting out a refund
Organising repacking or repairs
Sending for disposal

Customer Care

Our UK-based customer care Lamas can respond on your behalf to those time-consuming questions from your customers about returns. It is fully personalised, so they won’t know that they’re not talking directly to you. Below is a list of the customer services we provide:

UK-based customer care team
Dedicated phone number
Branded email replies
Answer calls with your company’s name
Resolve product queries after initial training period

Return to services

Don't just take it from us

The staff and management at Lama Fulfilment have a ‘Can Do’ attitude to everything that they have done for Excotek Ltd. Using Lama as our 3PL company has enable our support and management team to focus on other operation activities which has enable us to grow our business without the restrictions and challenges that B2B logistics can bring.

Any small businesses who are looking for a reliable Order Fulfilment company, stop looking and sign up with Lama Fulfilment now. You will not find a cheaper Order Fulfilment company in the UK.

Customer experience is fundamental to our business, so when it came to outsourcing our fulfilment finding the right partner was critical. Due to their in-house experience and skills, Lama completely understood our business requirements and continually work with us to develop flexible processes and solutions to support Dr Fertility’s fast growth and big ambitions!

While using Amazon we were frustrated with the costs, lack of personal customer service and agility in managing stock inventory, so we used the downtime Covid-19 afforded to review our future fulfilment plans.

This has very much been a partnership from the start to ongoing. Our schools are highly valuing the proposition and the well-delivered technical support/warranty that Lama Fulfilment have wrapped around it.

By utilising Lama Fulfilment’s excellent software platform and expertise in ecommerce fulfilment, as well as their deep knowledge of ecommerce sales techniques and strategies, we’ve increased our online revenue from virtually zero to over £150k in only 4 months.

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Lama Fulfilment
Units C1-C4
Junction 7 Business Park
Blackburn Road,
Clayton-le-Moors
BB5 5JW