How do our Smart Fulfilment Services Operate?

With our smart fulfilment services, Lama Fulfilment takes care of all the heavy lifting. From seamless integration to receiving, storing, picking, packing, and shipping your products, we ensure every step is handled with precision.

Our advanced in-house integration and warehouse stock systems give us full control over the entire fulfilment journey, making it effortless for you and your customers. But, it doesn’t stop there – our 3PL customer service extends to managing returns and providing exceptional after-sales support.

Take a look at the full process below.

How it works.

Working with both D2C and B2B routes to market, we integrate, receive, store, pack, and ship your products. We also handle any rework or returns that are needed.

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Step One: Connect to our Smart Fulfilment System

  • Seamless integration with your marketplaces & webstores
  • Efficient mapping of product listings to SKUs
  • Connection to your existing courier accounts and shipping methods
  • Custom branding on outgoing labels

The process of our smart fulfilment service begins with integration. Firstly, we’ll smoothly integrate your marketplaces and webstores with our platform, mapping the product listings to the SKUs we’ve created for efficient management. We’ll also connect your pre-existing courier accounts and shipping methods, ensuring a smooth fulfilment process. Once complete, to add a personal touch, we can even include your brand logos on outgoing labels, keeping your branding consistent every step of the way.

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Step Two: Deliver & Store in our Distribution Centres

Receive

  • Receive products at our fulfilment warehouse
  • Verify delivery completeness
  • Link products to our system
  • Notify any discrepancies or damage

Next, our smart fulfilment warehouse efficiently receives your products. Our team will verify delivery completeness, complete stock taking, and link each item into our system. If there are any discrepancies or damage, we promptly notify you and your suppliers. Plus, you have full control over how much stock you send, making inventory management simpler and more flexible.

Store

  • Storage in our environmentally controlled smart fulfilment warehouse
  • Automatically record product locations with our management system
  • Supply chain and stock management

We’ll store your products in our environmentally controlled fulfilment warehouse, with our management system automatically recording the exact location of each item. This allows us to quickly and efficiently find products when orders are placed. As part of our comprehensive 3PL services, we also provide seamless supply chain and stock management to keep everything running smoothly.

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Step Three: Pick & Pack

Pick

  • Experienced warehouse team with decades of expertise
  • Quickly locate & scan product barcodes
  • Cross-reference to ensure the correct item is picked

Our fully trained warehouse team has decades of experience, ensuring your products are in safe hands. With our efficient smart fulfilment process, we can quickly locate items, scan the barcode, and cross-reference to ensure the correct product is picked for each order.

Pack & Customisation

Finally, our expert team carefully assembles the right packaging, prints labels, and double-checks order items before securely packing your products. In addition, our smart fulfilment services also offer bespoke packaging options with a range of customisation choices, including:

  • Branded labels
  • Bespoke packaging
  • Gift wrapping
  • Personalised inserts
  • Your logo on delivery documents

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Step Four: Ship Orders & Track Smart Fulfilment Progress

Ship

We offer a wide range of shipping options as part of our smart fulfilment services, including courier services, Amazon Prime as well as bespoke delivery solutions. Learn more about the shipping services we provide here.

Track

With our bespoke operations dashboard you can track your orders at every stage of Lama’s smart fulfilment process including order status, and relevant outbound shipping tracking information.

Reverse Logistics & Customer Services

Our smart fulfilment services go beyond initial smart fulfilment – we’re here for the aftercare too. Managing customer queries and returns can be time-consuming, which is why our team can handle all aspects of after-sales support. From processing returns to providing top-notch 3PL customer service, Lama ensures your customers are well taken care of.

Returns Management

As well as our standard smart fulfilment services,  we will manage the entire returns process for you. If the returned items are suitable for resale, we’ll get them ready and return them to your inventory. Alternatively, we can sell them as used on eBay, either via your brand or our own high-performing eBay store. Take a look at the full breakdown of our returns management services below:

  • Liaising with the end customer
  • Organising & processing the return
  • Sorting out a refund
  • Organising repacking or repairs
  • Sending for disposal

Customer Care

Our UK-based customer care Lamas can respond on your behalf to those time-consuming questions from your customers about returns. It is fully personalised, so they won’t know that they’re not talking directly to you. Below is a list of the customer services we provide:

  • UK-based customer care team
  • Dedicated phone number
  • Branded email replies
  • Answer calls with your company’s name
  • Resolve product queries after initial training period

Frequently Asked Questions

Got a question? Check out our FAQs to find the answer! If your query isn’t listed, please get in touch!

How would Lama Fulfilment integrate with my existing online store?

Our smart fulfilment services start with integration; we will seamlessly connect your marketplaces and webstores to our platform, efficiently mapping product listings to SKUs and linking your existing courier accounts and shipping methods.

Upon arrival at our environmentally controlled warehouse, we will thoroughly check your deliveries to verify completeness, conduct stock-taking, and integrate each item into our system, ensuring accurate inventory management.

Our experienced team swiftly locates items, scans barcodes for accuracy, and carefully packs orders. As part of our smart fulfilment services, we can also offer bespoke packaging options like branded labels and personalised inserts to enhance your brand’s presentation.

Absolutely! Our bespoke operations dashboard allows you to monitor orders at every stage, providing real-time updates on order status, outbound shipping information and much more.

If you need it – we can provide it. That’s how we roll here at Lama. Our comprehensive smart fulfilment services include managing returns and providing exceptional after-sales support to ensure customer satisfaction.

Lama Customer Care

Our UK-based customer services team can be your middle man. No more time spent responding to time consuming questions from customers. Leave it Lama. It’s all personalised, so clients won’t know that they’re not talking directly to you.

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