With our smart fulfilment services, Lama Fulfilment takes care of all the heavy lifting. From seamless integration to receiving, storing, picking, packing, and shipping your products, we ensure every step is handled with precision.
Our advanced in-house integration and warehouse stock systems give us full control over the entire fulfilment journey, making it effortless for you and your customers. But, it doesn’t stop there – our 3PL customer service extends to managing returns and providing exceptional after-sales support.
Take a look at the full process below.
Working with both D2C and B2B routes to market, we integrate, receive, store, pack, and ship your products. We also handle any rework or returns that are needed.
The process of our smart fulfilment service begins with integration. Firstly, we’ll smoothly integrate your marketplaces and webstores with our platform, mapping the product listings to the SKUs we’ve created for efficient management. We’ll also connect your pre-existing courier accounts and shipping methods, ensuring a smooth fulfilment process. Once complete, to add a personal touch, we can even include your brand logos on outgoing labels, keeping your branding consistent every step of the way.
Next, our smart fulfilment warehouse efficiently receives your products. Our team will verify delivery completeness, complete stock taking, and link each item into our system. If there are any discrepancies or damage, we promptly notify you and your suppliers. Plus, you have full control over how much stock you send, making inventory management simpler and more flexible.
We’ll store your products in our environmentally controlled fulfilment warehouse, with our management system automatically recording the exact location of each item. This allows us to quickly and efficiently find products when orders are placed. As part of our comprehensive 3PL services, we also provide seamless supply chain and stock management to keep everything running smoothly.
Our fully trained warehouse team has decades of experience, ensuring your products are in safe hands. With our efficient smart fulfilment process, we can quickly locate items, scan the barcode, and cross-reference to ensure the correct product is picked for each order.
Finally, our expert team carefully assembles the right packaging, prints labels, and double-checks order items before securely packing your products. In addition, our smart fulfilment services also offer bespoke packaging options with a range of customisation choices, including:
We offer a wide range of shipping options as part of our smart fulfilment services, including courier services, Amazon Prime as well as bespoke delivery solutions. Learn more about the shipping services we provide here.
With our bespoke operations dashboard you can track your orders at every stage of Lama’s smart fulfilment process including order status, and relevant outbound shipping tracking information.
Our smart fulfilment services go beyond initial smart fulfilment – we’re here for the aftercare too. Managing customer queries and returns can be time-consuming, which is why our team can handle all aspects of after-sales support. From processing returns to providing top-notch 3PL customer service, Lama ensures your customers are well taken care of.
As well as our standard smart fulfilment services, we will manage the entire returns process for you. If the returned items are suitable for resale, we’ll get them ready and return them to your inventory. Alternatively, we can sell them as used on eBay, either via your brand or our own high-performing eBay store. Take a look at the full breakdown of our returns management services below:
Our UK-based customer care Lamas can respond on your behalf to those time-consuming questions from your customers about returns. It is fully personalised, so they won’t know that they’re not talking directly to you. Below is a list of the customer services we provide:
Got a question? Check out our FAQs to find the answer! If your query isn’t listed, please get in touch!
Our smart fulfilment services start with integration; we will seamlessly connect your marketplaces and webstores to our platform, efficiently mapping product listings to SKUs and linking your existing courier accounts and shipping methods.
Upon arrival at our environmentally controlled warehouse, we will thoroughly check your deliveries to verify completeness, conduct stock-taking, and integrate each item into our system, ensuring accurate inventory management.
Our experienced team swiftly locates items, scans barcodes for accuracy, and carefully packs orders. As part of our smart fulfilment services, we can also offer bespoke packaging options like branded labels and personalised inserts to enhance your brand’s presentation.
Absolutely! Our bespoke operations dashboard allows you to monitor orders at every stage, providing real-time updates on order status, outbound shipping information and much more.
If you need it – we can provide it. That’s how we roll here at Lama. Our comprehensive smart fulfilment services include managing returns and providing exceptional after-sales support to ensure customer satisfaction.
Our UK-based customer services team can be your middle man. No more time spent responding to time consuming questions from customers. Leave it Lama. It’s all personalised, so clients won’t know that they’re not talking directly to you.
Chat online, or fill out our form today for a quote, or more information.
Lama Fulfilment
Units C1-C4
Junction 7 Business Park
Blackburn Road,
Clayton-le-Moors
BB5 5JW
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