Let’s Talk About the Lama

At Lama Fulfilment, we’re not your average 3PL. We’re a tech-driven fulfilment company with a big vision, operating across multiple marketplaces and webstores.

We work with global brands, handling both B2B and D2C fulfilment with ease. With over 20 years of industry experience under our belt, we’ve refined the art of efficient and innovative smart fulfilment. Our services are fuelled by deep industry insights, best practices, and cutting-edge in-house technology, designed to adapt to every client’s unique needs.

Why? Because we know the fulfilment and logistics sector can do better. And we’re here to raise the bar. By combining our smart tech with industry expertise, we make life easier for our clients at every step of the fulfilment journey.

The Lama Story

It all started with an eCommerce business. We were handling our own fulfilment in-house, operating across multiple sales channels and investing heavily in the technology that made it all work.

Then a friend of a friend asked if we could help out with fulfilment for their Shopify store. Of course we wanted to help, no drama lama. We plugged them into our platform and offered D2C services for free – just to lend a hand.

Word soon got around. More people wanted help. Then COVID hit, and things got seriously busy. That’s when Lama Fulfilment was officially born.

We started with D2C fulfilment, but as our client base grew, so did our services. We adapted, evolved, and added new processes to meet the changing needs of our customers.

Now, we’ve built a full stack of fulfilment services – tried, tested, and trusted – to help brands grow and scale with confidence

Lama Fulfilment Brand Values

Accountability

We don’t shy away from responsibility, we embrace it. If something doesn’t go to plan, we own it, fix it, and make sure it doesn’t happen again. We expect the best from ourselves and our partners, and we deliver on that promise every time.

Partnerships

Shared success is what drives us. We welcome new partnerships and value the long-standing ones we’ve built along the way. Every client is unique, and we tailor our approach to fit their specific needs because when our clients win, we win too.

Expertise

We’re not just a fulfilment provider, we’re industry experts. We combine years of experience with smart integrated technology to give our clients the edge. From inventory management to final-mile delivery, we know what works. And we make it happen.

The Lama Approach

We’re hard-working, loyal, and solution-focused. No excuses, no shortcuts, just results. We know when to keep our heads down and get the job done, but we’re not shy about celebrating success, both ours and our clients’. We take pride in what we do, and it shows.

Why 'Lama' Fulfilment?

It’s a play on words. Which you may have guessed.

Llamas are known for carrying things from place to place, they’re natural transporters. But we’re not just bad at spelling, there’s more to it. We looked towards the Dalai Lama – the pinnacle of fulfilment. Not that we’re claiming to be at a spiritual leader level of excellence, but we’re as close as one can get.

It’s a name that reflects both our purpose and our personality: reliable, capable, and always aiming for a higher level of service.

Because when it comes to fulfilment, we’ve got it covered – no problama.

Meet the Lama in Chief

Hey, I’m VY – founder, problem solver, and the chap who’s turned shifting boxes into a business (with a lot of barcodes and serial numbers along the way). I started this company to take the hassle out of e-commerce fulfilment, so you can focus on growing your brand while we handle the fulfilment.