Professional, seamless & professional

Client:

Byre

Industry:

Home Textiles

Services:

Amazon Seller Fulfilled Prime
UK & European marketplace integration
Marketplace management
UK & International order fulfilment
Returns processing and handling

100% Sales growth with the first month

Amazon Seller Fulfilled Prime

Amazon Seller Fulfilled Prime

Fulfilment expanded to cover France, Italy, Germany, and Spain

Byre Group is a manufacturer of luxury support pillows aimed to help alleviate aches and pains, with an innovative memory foam crumb filling. The products are approved by some of the UK’s top doctors, physiotherapists, and sports scientists to help relieve pain from pregnancy, fibromyalgia, arthritis, chronic pain, and multiple sports injuries, to ensure a better night’s sleep.

Launched in June 2019 with Amazon FBA, by selling a single U-shaped pillow Byre Group has grown to include a variety of support products. Frustrated with their current service offering, they were looking for a new fulfilment provider to partner with, to provide onsite customer service, increase stock inventory visibility and help the business expand into the European market.

After reviewing alternatives, we are pleased that Byre Group partnered with Lama Fulfilment in July 2020. From initially ensuring a seamless Amazon integration within the UK, we opened fulfilment channels across France, Italy, Germany and Spain, considerably increasing the market potential. The original goal of increasing sales by 100% was exceeded within the first month of the partnership. We look forward to seeing the growth of the Byre brand.

Services provided:

  • UK marketplace integration
  • European marketplace integration
  • Marketplace management
  • UK order fulfilment
  • International order fulfilment
  • Returns processing and handling

Since our initial discussions, the professionalism of the team at Lama has been outstanding, providing a seamless service, keeping costs to a minimum and giving me the confidence to concentrate on expanding the Byre Group brand and product range.

Having only been working with Lama since July 2020, our monthly sales targets have already been exceeded. We are excited to see what the future holds as we continue to develop a long-lasting business relationship.

Ross Miller

Serial Entrepreneur

Byre

Lama Customer Care

Our UK-based customer services team can be your middle man. No more time spent responding to time consuming questions from customers. Leave it Lama. It’s all personalised, so clients won’t know that they’re not talking directly to you.

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