From backlog to bustling in 24 hours
Client:
Clean Shaven
Industry:
Health & Wellbeing
Services:
Specialised Marketplace Services
Fulfilment
Re-working
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24 hours from integration to shipping
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All 150 backlog orders cleared in 4 hours
New Wowcher integration
Clean Shaven is a direct-to-consumer retail brand that designs shaving products and sells them to the public via their ecommerce website.
Initially, they approached us in distress. Their existing outsourced order fulfilment provider had not been completely up-front in terms of the costs they would incur for certain services. (Incidentally, not something that we would do!)
Additionally, orders were missed for days on end, giving the guys at Clean Shaven a severe customer services headache.
Their product portfolio at the time was relatively small so they’d decided to use WooCommerce as their ecommerce platform.
After consultation, we integrated WooCommerce into our system. In less than 4 working hours, we’d received the products into our warehouse and shipped over 150 orders that their previous third party logistics provider had not fulfilled.
We’d obviously proven ourselves to Clean Shaven.
So it wasn’t long before they trusted us to integrate their multinational Amazon stores, as well as other brands they own. We’ve also helped them to increase the range of channels they operate with.
In particular, Clean Shaven wanted to start promoting their products on the Wowcher marketplace. Even though we didn’t have an integration with Wowcher at that point, our in-house tech team worked closely with Wowcher’s developers.
Between us we soon created a solid and seamless two-way integration between Wowcher and Lama Fulfilment, enabling us to easily fulfil Wowcher orders.
In addition, we have also started personalisation and gifting services for Clean Shaven as well as first and second line customer support.
Services provided:
- WooCommerce integration
- Multi-channel integration
- Order fulfilment
- Bespoke packaging and inserts
- Personalisation and gifting
- Customer services – 1st and 2nd line
Any small businesses who are looking for a reliable order fulfilment company, stop looking and sign up with Lama now. You will not find a cheaper fulfilment company in the UK.
Working with Lama has given me the confidence that my business will continue to run smoothly on a day to day basis, especially on the occasions when I’m not personally there.
Bobby Cunningham
Clean Shaven
Don't just take it from us
The staff and management at Lama Fulfilment have a ‘Can Do’ attitude to everything that they have done for Excotek Ltd. Using Lama as our 3PL company has enable our support and management team to focus on other operation activities which has enable us to grow our business without the restrictions and challenges that B2B logistics can bring.
Steve Minshull, General Manager
Excotek Limited
Customer experience is fundamental to our business, so when it came to outsourcing our fulfilment finding the right partner was critical. Due to their in-house experience and skills, Lama completely understood our business requirements and continually work with us to develop flexible processes and solutions to support Dr Fertility’s fast growth and big ambitions!
Kobi McCardle - Co-Founder
Dr. Fertility
While using Amazon we were frustrated with the costs, lack of personal customer service and agility in managing stock inventory, so we used the downtime Covid-19 afforded to review our future fulfilment plans.
Director, Byre Group
Ross Miller
Any small businesses who are looking for a reliable Order Fulfilment company, stop looking and sign up with Lama Fulfilment now. You will not find a cheaper Order Fulfilment company in the UK.
Clean Shaven
Bobby Cunningham
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all ears
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