Professional, seamless & professional
Client:
Byre
Industry:
Manufacturing
Services:
UK & European marketplace integration
Marketplace management
UK & International order fulfilment
Returns processing and handling
100% Sales growth with the first month
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Fulfilment expanded to cover France, Italy, Germany, and Spain
Byre Group is a manufacturer of luxury support pillows aimed to help alleviate aches and pains, with an innovative memory foam crumb filling. The products are approved by some of the UK’s top doctors, physiotherapists, and sports scientists to help relieve pain from pregnancy, fibromyalgia, arthritis, chronic pain, and multiple sports injuries, to ensure a better night’s sleep.
Launched in June 2019 with Amazon FBA, by selling a single U-shaped pillow Byre Group has grown to include a variety of support products. Frustrated with their current service offering, they were looking for a new fulfilment provider to partner with, to provide onsite customer service, increase stock inventory visibility and help the business expand into the European market.
After reviewing alternatives, we are pleased that Byre Group partnered with Lama Fulfilment in July 2020. From initially ensuring a seamless Amazon integration within the UK, we opened fulfilment channels across France, Italy, Germany and Spain, considerably increasing the market potential. The original goal of increasing sales by 100% was exceeded within the first month of the partnership. We look forward to seeing the growth of the Byre brand.
Services provided:
- UK marketplace integration
- European marketplace integration
- Marketplace management
- UK order fulfilment
- International order fulfilment
- Returns processing and handling
Since our initial discussions, the professionalism of the team at Lama has been outstanding, providing a seamless service, keeping costs to a minimum and giving me the confidence to concentrate on expanding the Byre Group brand and product range.
Having only been working with Lama since July 2020, our monthly sales targets have already been exceeded. We are excited to see what the future holds as we continue to develop a long-lasting business relationship.
Ross Miller
Director of Byre Group
Don't just take it from us
The staff and management at Lama Fulfilment have a ‘Can Do’ attitude to everything that they have done for Excotek Ltd. Using Lama as our 3PL company has enable our support and management team to focus on other operation activities which has enable us to grow our business without the restrictions and challenges that B2B logistics can bring.
Steve Minshull, General Manager
Excotek Limited
Customer experience is fundamental to our business, so when it came to outsourcing our fulfilment finding the right partner was critical. Due to their in-house experience and skills, Lama completely understood our business requirements and continually work with us to develop flexible processes and solutions to support Dr Fertility’s fast growth and big ambitions!
Kobi McCardle - Co-Founder
Dr. Fertility
While using Amazon we were frustrated with the costs, lack of personal customer service and agility in managing stock inventory, so we used the downtime Covid-19 afforded to review our future fulfilment plans.
Director, Byre Group
Ross Miller
Any small businesses who are looking for a reliable Order Fulfilment company, stop looking and sign up with Lama Fulfilment now. You will not find a cheaper Order Fulfilment company in the UK.
Clean Shaven
Bobby Cunningham
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