Automating the personal approach
Client:
Dr. Fertility
Industry:
Health & Wellbeing
Services:
Specialised Marketplace Services
Fulfilment
Re-working
Real-time availability across online channels
269% revenue growth over the first 9 months
Personalisation capabilities
Dr Fertility helps support people on their journey and maximises their chances of fertility.
Soon after launching their online platform, co-founders and online entrepreneurs, Kobi McCardle and Dr Lucy Buckley, realised that a large portion of their time was picking, packing and shipping orders, as well as responding to and resolving customer enquiries.
As a result, they were spending less time focusing on their business strategy which ultimately slowed down the growth of their business.
Kobi & Lucy approached Lama in May 2018 and explained their pain points:
- Too much time spent packing orders
- Due to low volume of orders, their shipping rates were quite high and the process of managing and acquiring shipping labels was extremely manual
- Ensuring stock is maintained within an optimal environment
- Updating their online store with accurate and real-time stock availability was manual and time consuming
- They were looking to maintain and scale a personalised experience with a handwritten postcard and gift for each customer
- Managing marketplaces, such as Amazon, was time consuming and a manual proces
After discussing how we could help they were very much onboard, so we got to work integrating the Dr Fertility store with our in-house platform and moved the stock from their head office into our warehouse within a matter of days.
After ensuring the products were picked, packed and stored in the correct way, and agreeing the perfect means of delivery we the orders rolled into our system.
In the subsequent 9 months, Dr Fertility experienced an impressive 269% growth in revenue, as well as securing significant financial investment to fuel the business further.
Customer experience is fundamental to our business, so when it came to outsourcing our fulfilment, finding the right partner was critical. Due to their in-house experience and skills, Lama completely understood our business requirements and continually work with us to develop flexible processes and solutions to support our fast growth and big ambitions!
Kobi McCardle – Co-Founder
Dr. Fertility
Don't just take it from us
The staff and management at Lama Fulfilment have a ‘Can Do’ attitude to everything that they have done for Excotek Ltd. Using Lama as our 3PL company has enable our support and management team to focus on other operation activities which has enable us to grow our business without the restrictions and challenges that B2B logistics can bring.
Steve Minshull, General Manager
Excotek Limited
Customer experience is fundamental to our business, so when it came to outsourcing our fulfilment finding the right partner was critical. Due to their in-house experience and skills, Lama completely understood our business requirements and continually work with us to develop flexible processes and solutions to support Dr Fertility’s fast growth and big ambitions!
Kobi McCardle - Co-Founder
Dr. Fertility
While using Amazon we were frustrated with the costs, lack of personal customer service and agility in managing stock inventory, so we used the downtime Covid-19 afforded to review our future fulfilment plans.
Director, Byre Group
Ross Miller
Any small businesses who are looking for a reliable Order Fulfilment company, stop looking and sign up with Lama Fulfilment now. You will not find a cheaper Order Fulfilment company in the UK.
Clean Shaven
Bobby Cunningham
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all ears
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