Fast-growing, full service client
Client:
Brew2Bottle
Industry:
Consumer Goods
Services:
Specialised Marketplace Services
Fulfilment
Re-working
150k online revenue increase in 4 months
New Amazon Prime and eBay sales channels
.st1{fill:#6768F1}
Real-time inventory management
Brew2Bottle is an online home brew retailer selling kits to make wine, beer, cider and spirits, as well as bottles, yeasts and a whole plethora of home brewing equipment.
The business started out in a small shop in Northwich. Their vast knowledge about home brewing was plain to see, but they were struggling with online sales.
They had an old ecommerce shop that didn’t attract much traffic and their eBay and Amazon marketplace strategy was non-existent. Their systems were manual and after years of trying to make their online business work, they’d virtually given up as the effort far outweighed the return.
However, they still believed in the opportunity to grow their revenues and market share online. So they approached Lama Fulfilment.
After an initial consultation, we began working on:
- A new website built on a successful ecommerce platform
- Tidying up the content of each product on each sales channel
- Using listing best practices to increase visibility
- Ensuring all images are eye-catching and relevant
- Packaging rules to ensure efficiency
- Making Brew2Bottle products available on Amazon Prime, via our Seller Fulfilled Prime program
- Integrating their products into our eBay store (including designing new brand-specific eBay product templates)
- Engineering business rules (to ensure orders would be packed and shipped in the most economical and efficient way)
- Mapping their products into our platform
- Designing a process to ensure that perishable goods don’t go out of date
Upon receipt of their goods, we started shipping via the courier and service of their choice (based on the business rules we had set regarding size and delivery requirements).
Thanks to the efficiencies of our multi-channel sales platform and real-time inventory management, Brew2Bottle immediately started doubling their sales and grew their online revenue from virtually £0 to over £150,000.
Services provided:
- Website design and implementation
- Marketplace integration
- Marketplace management
- Product content refinement
- Order fulfilment
- Bespoke packaging and inserts
- Customer services – 1st line and 2nd line
- Returns processing and handling
By utilising Lamas’ excellent software platform and expertise in eCommerce fulfilment, as well as their deep knowledge of eCommerce sales techniques and strategies, we’ve increased our online revenue from virtually zero to over £150k in only 4 months.
Gareth Clarkson
Director of Brew2Bottle
Don't just take it from us
The staff and management at Lama Fulfilment have a ‘Can Do’ attitude to everything that they have done for Excotek Ltd. Using Lama as our 3PL company has enable our support and management team to focus on other operation activities which has enable us to grow our business without the restrictions and challenges that B2B logistics can bring.
Steve Minshull, General Manager
Excotek Limited
Customer experience is fundamental to our business, so when it came to outsourcing our fulfilment finding the right partner was critical. Due to their in-house experience and skills, Lama completely understood our business requirements and continually work with us to develop flexible processes and solutions to support Dr Fertility’s fast growth and big ambitions!
Kobi McCardle - Co-Founder
Dr. Fertility
While using Amazon we were frustrated with the costs, lack of personal customer service and agility in managing stock inventory, so we used the downtime Covid-19 afforded to review our future fulfilment plans.
Director, Byre Group
Ross Miller
Any small businesses who are looking for a reliable Order Fulfilment company, stop looking and sign up with Lama Fulfilment now. You will not find a cheaper Order Fulfilment company in the UK.
Clean Shaven
Bobby Cunningham
We're
all ears
Get in touch
